Rising Tide’s Response and Updates:

As the situation with Covid-19 changes by the day and even the hour, Rising Tide is working to adjust and meet the needs of our community in the safest and most sustainable ways that we can. In addition to significantly increased sanitation protocols in the store, we have been and are taking several other steps to help support the measures and guidelines from the CDC and other government and health agencies.

Of important note are these developments:

  1. As of April 2, Rising Tide will be closed to the public and will take curbside orders only.
     
    Based on the Governor’s Mandate on March 31st, Rising Tide’s square footage falls into the category of examples which include gas stations and convenience stores and would only allow us to have 5 customers in the store at one time. This is true of all the local independent grocers that we are aware of in Maine. It is unfortunate, but also gives us an opportunity to meet the needs of our staff and all of you in the safest way possible.
     
    What does this mean going forward?
    Starting 4/2, we will only offer curbside pick-up. You can place your order HERE, or call 563-5556.
     
    What can you do?
    Please keep supporting Rising Tide during this time. Rising Tide is committed to not laying off any employees, and to do this we need you to keep shopping here. In addition, we hope to maintain our orders with local farmers and vendors, thus supporting our Maine neighbors through this time. To do that, we need you to choose Rising Tide for your shopping needs.
    We will also proceed with our commitment to providing free hot soup and bread in our parking lot from 11:00-1:00, Monday through Wednesday, with Salty Boyz Food Truck then offering free food 11:00-1:00, Thursday through Sunday. In addition, we are making Loving Local Meals starting next week that will be distributed to people in need in Lincoln County. Thank you for your contributions to help make this possible.
    As always, your support of your co-op will ripple into the community. Thank you for your commitment to a strong local economy that supports your neighbors.

  2. The 10% Senior Discount for Member-Owners can be used Tuesday, Wednesday or Thursday. We ask that you only use it once per week.

  3. Rising Tide will be closed to the public and will take curbside orders only. We will be doing this from 9:00-6:00 Monday through Saturday. We will be closed on Sunday.  This will enable better restocking of products, a deeper cleaning process each evening, and take some stress off of Rising Tide staff. 

Store Etiquette Reminders:
  • Please remember CDC recommendations to provide at least 6’ distance between yourself and others. This includes respecting the space of Rising Tide staff.
  • Please do not linger while visiting the store. If you see a friend outside, please move away from the entrance where there is more space to talk. Sources are acknowledging that grocery staff are on the front lines during this pandemic. It is important to limit their exposure to germs and having congestion in the store entrerance increases the potential for problems.
  • Please try to limit trips into the store each day. We love and miss you, too, but having a lot of people in the building is stressful. If you’re looking for a chance to see and talk to others, consider some of our upcoming Zoom activities. Though not the same as being together in a space, we do hope that being live and interactive that they can help us all support one another through this time.

Covid-19 Updates and Answers to Your Questions:
 
Will you be closing the store completely?
We know some people are wondering if we will shut the store completely. Not at this time. We are an important resource to our community for food, wellness products and a sense of stability. We have a staff that needs an income and we are an important outlet and income source for a large number of local producers and vendors who also continue to need us during this time. With that said, we will continue to work to find ways to limit the amount of time and proximity that staff have with customers. This has already included reducing hours and expanding the days that seniors can use their discount. Rising Tide will be closed to the public and will take curbside orders only at this time.
 
 
Can I special order items in Bulk and other departments?
Due to the fact that our deliveries have been very limited, we have currently suspended Special Order. Department managers are stretched but will try to get back to you and meet your needs. Your patience and understanding are much appreciated.
 
What are you doing to disinfect your store and for the health of Rising Tide customers and employees? Will you offer a time when just populations of shoppers at greater risk can shop?
We have reduced our hours in order to take care of staff as well as have the time and space to do deeper cleaning. We are sanitizing frequently touched and public surfaces throughout the day and ask that customers also take time to wash their hands. Hand sanitizers are on back order and we will make that option available as soon as we have them again. During the hours we are closed, we are also doing a deeper clean of the store.
In terms of providing a time for certain populations to shop, based on the Governor’s Mandate on March 31st, Rising Tide’s square footage falls into the category of examples which include gas stations and convenience stores and would only allow us to have 5 customers in the store at one time.This would be very difficult to control and could cause line outside, which is not safe either. In addition, limiting our hours has been an important step to take care of our employees. We are offering the curbside option in hopes that this can meet the needs of our community while maintaining social distancing guidelines.
We hope that this finds you and your loved ones doing well. This is a very difficult time. Normally, we come together for support and right now we are needing constantly to be apart.  We are grateful for your understanding as we adjust to the current circumstances and work to keep everyone safe. Please be kind to each other and to the staff that are staying on the front lines in order to offer you food and support.
Be well,
The Rising Tide Team

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